Water Heater Repair Parts

Get free replacement for defective models

Malathi Sundararajan: In April 2009, I bought a 15 litre water heater. Within six months, it started leaking. Following my complaint to the service centre, the company replaced the drum as well as the coil, which were damaged. From then on till June 30 this year, the problem has occurred four times and the company has not been able to resolve it despite repeated replacement of the two parts. Now they are asking me to buy a new model as the one that I had purchased has been discontinued. Water heaters are expected to last many years, but here I am being told to purchase a new one in just two years. I would like to know the various remedies available to me in this case.

Answer: From what you say, it is obvious that the product suffered from manufacturing defects. Or else, it would not continue to leak despite several repairs and replacement of parts. It also seems like the company discontinued that particular model because of inherent defects. The company should have been honest with you and replaced the defective one with a defect-free model. In fact, if the model was defective, it should have recalled it from the market and given all the customers an option of a free replacement (with a different model) or a refund. Even now, it is only fair that you get a new model free of cost.

First and foremost, I would suggest that you collect some crucial information pertaining to the defective model. Google search the model and I am sure you will come across other consumer complaints pertaining to it. Put together this information, it will help you establish the fact that the model was indeed defective. Armed with this information, write to the company asking for a replacement free of cost and without any delay.

Some Tips To Finding A Water Heater Repair Las Vegas Company

If you find yourself trying to locate a water heater repair Las Vegas company at some point then there are a couple of things you should perhaps think about prior to picking a business . One advantage you do have in your search however is that there are a number of companies that can help you which makes it easier to find someone you feel comfortable with.

So clearly you need to start off by finding the names of the different companies in the area that do offer this service. The best way of doing this is by going on the internet and do a quick search and once you have finished this you have to think about some research.

The kind of things you should try and find out is how long they have been in business for and if they belong to any trade associations. The reason for this is it lets you see they can be trusted and must have a good reputation in order to have survived.

After the research your next step is getting references and you can either approach the company or ask friends. There is no doubt that friends are better as you can trust what they say but getting it from the company can still help you to decide.

Do try and get references for a couple of companies and then ask them all for quotes. Once you have their quotes place them alongside all of the research you have done as this makes it easier to decide which one really is the best.

These are some simple steps you should try and follow if you find yourself looking for a water heater repair Las Vegas company and just remember the important parts are references and research. Never settle on just getting a single quote and once you compare everything you are going to be able to settle on a company that you believe you can trust. Read more about: water heater repair las vegas

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